Flow and Refund Policy

From inquiry to confirming the reservation

Inquiry

– Please let us know your questions and requests from Contact form. We will reply by email. If you do not receive a reply within 2 days after contacting us, please check your e-mail address and junk e-mail settings and contact us again.

– We will contact you by e-mail for detailed explanations and quotes of the Photo Plan or options. Please reply to each of our emails within 2 weeks. If you do not respond for more than two weeks, your temporary reservation will be canceled.

– After determining the amount, you need to deposit in advance. After payment is confirmed, the reservation is confirmed.

Before the day of photo sheeting

-If you wish to shoot at your hotel, restaurant or wedding venue, you will need to check the shooting rules yourself and pay a shooting permission fee if necessary. Some facilities may prohibit shooting, so please check in advance if you would like to shoot at these facilities.

The day of photo sheeting

– Please wait at the [date and time] and [meeting place] that was notified by email in advance.

After the day of photo sheeting

– Photo data will be provided in a download format. We will inform you of the download page on the web within 2 weeks (3 weeks during the high season) from the shooting date. If you are in a hurry, please contact us.

Refund Policy *please be sure to read it

Photo Plans

Days to useCancellation fee
More than 8 days0%
Within 7days / Case1*50%
Within 7days / Case2*0% *Excluding expenses

Case1* In case that shooting is not possible due to the customer’s circumstances, such as an aircraft delay or being sick, it is possible to change to another day if the photographer’s schedule is available. When the schedule is changed, a prescribed cancellation fee will be charged for products affiliated with other companies, such as hair makeup and rental costumes. If the schedule cannot be adjusted and canceled, 50% of the shooting plan fee will be refunded.

Case2* If we decide that shooting is impossible due to unavoidable circumstances, such as a natural disaster, we will refund the amount of the shooting plan fee Excluding required expenses. Examples of required expenses: Facility usage fee, car charter arrangement fee, etc.

★Rainy day

Basically in Bali, it is almost always possible to shoot without problems even on rainy days.
Rain usually falls for a very short time and in a narrow area, so we will guide you according to the situation of the day, such as waiting for the rain to stop, moving to an area without rain clouds.

When you would like to change the schedule, it is possible to change to another day if the photographer’s schedule is available. When the schedule is changed, a prescribed cancellation fee will be charged for products affiliated with other companies, such as hair makeup and rental costumes.

MAKE UP and HAIR DO

Days to useCancellation fee
More than 2 days0%
1 day50%
0 day100%

Rental Costumes

Days to useCancellation fee
Within 7days100%

Flesh Flowers

Days to useCancellation fee
30-15 days10%
14-4 days50%
3-0 days100%
  • Cancellations are available until 6:00pm Bali time. Contact after 6:00pm will be accepted the next day.
  • The transfer fee will be borne by the customer.
  • Other options run by outside companies are subject to the cancellation rules of each sponsoring company.

Special shooting Spots

Spot nameAdmission fee
Balangan Beach¥5,000 / 1 couple
Monument¥3,000 / 1 couple
Kebun Raya Bali¥3,000 / 1 couple
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